PRODUCTS & FIT

What are the materials used for the Underwear?

All our panties are made out of certified organic cotton - unbleached and undyed. Our kora boxers are handwoven using indigenous organic cotton. 

Why are Maayu undergarments less stretchable than others in the market?

Because we are spandex-free! Undergarments are usually blended with spandex/elastane for the stretch & elasticity. Although it is called a highlight, spandex as a material is very harmful for our intimate health & the environment.That’s why we have refrained from using any spandex and kept our products healthy, breathable & pure organic cotton. We develop fabrics in a way where there can be maximum natural stretchability without using spandex/elastane.

Is your product 100% synthetic elastic-free?

We wish to be 100% synthetic-free and are researching natural elastics. However, due to lack of availability currently, we have used contact-free inner elastic in the waist and leg opening that does not touch the body. Simultaneously, we are working on an elastic-free product range. Do look out for it!

Why doesn't Maayu have colour options?

Synthetic bleach & dyes are carcinogenic & toxic. Maayu products are specifically designed for wellbeing, thus the toxic-dye free underwear that uses minimal resources. Maayu products are unbleached & undyed eliminating the carcinogenic dyes to be in contact with our intimates. We kept cotton in its purest form possible keeping it healthiest for both people and the planet.

How do I take care for Maayu products?

Ideally we recommend hand wash with gentle detergents . This is the best option environmentally too for all washing. However, gentle cycle machine wash with mild, natural detergents is fine too ( please wash on full load, please save water). Avoid harsh detergents as they are harmful for our health as well as our planet. Air dry/hang dry is the best way to dry all our clothes. This saves energy, and will also ensure the longest life possible for your clothes. Not so fun fact : Consumers are huge contributors of toxins due to the washing detergents used

Will Maayu undergarments shrink after wash?

We  pre-shrink the fabrics and are made in hygienic conditions. However we recommend all garments should be washed before use.Check out our wash care guideline to ensure the longest life possible for your Maayu undergarments.

Does Maayu products lose shape?

No. Maayu products are well-made using pre-shrunk organic cotton fabric and they won’t lose shape. Check out our wash care guideline to ensure the longest life possible for your Maayu undergarments.

What are the sizes available?

Currently, the sizes available are as follow:

Bikini: XS, S, M, L, XL

Hipster: XS, S, M, L, XXL

Kids’ Hipster: 3-4, 5-6, 7-8, 9-10, 11-12

Kora Boxers: S, M, L, XL

How can I choose the right fit & size?

We all have different body types & structures - genetics, geography, lifestyle are only a few of many factors. And our bodies also keep changing daily , monthly, even hourly sometimes. This is absolutely normal and how a human body works! There is no one best body type or size.

As a brand, we are doing our best to keep our measurements standard across continents but kindly follow the guidelines below:

MAAYU PANTY:

We recommend TRYING ONE Maayu panty before buying multiples. 

Refer to our size chart or message us on instagram @maayu.in or mail us at contactekinearth@gmail.com, for guidance.

On the basis of real customer feedback, we Recommend a Size Up (compared to the size you normally wear in underwear, as our fabrics do not have the extra stretch of spandex. 

MAAYU BOXERS:

On the basis of real customer feedback, we Recommend, the same size you normally wear for bottoms. Refer to our size chart or message us or message us on instagram @maayu.in or mail us at contactekinearth@gmail.com, for guidance.

Which Maayu product to choose if I want a low-waist panty?

Choose Maayu Bikini for low-waist.

Can I wear Maayu panties while menstruating?

You can surely wear Maayu panties while menstruating. A lot of us refrain from wearing white while menstruating as there are a lot of unnecessary taboo attached to periods & stains. However, it is the healthiest thing to be away from all sorts of toxic dyes during periods (or even otherwise). Synthetic bleach & dyes (often found in clothing) are carcinogenic & toxic. Maayu products are unbleached & undyed eliminating the carcinogenic dyes to be in contact with our intimates.

Can I wear Maayu panties if I have UTI?

It is wonderful to wear Maayu panties if you are suffering from UTI. Synthetic bleach & dyes (often found in clothing) are carcinogenic & toxic. Maayu products are unbleached & undyed eliminating the carcinogenic dyes to be in contact with our intimates. Maayu products are specifically designed for wellbeing, thus the toxic-dye free underwear that is truly breathable. 

How are Maayu products healthier

All our panties are made out of certified organic cotton - unbleached and undyed. Our kora boxers are handwoven using indigenous organic cotton. Synthetic bleach & dyes (often found in clothing) are carcinogenic & toxic. Maayu products are unbleached & undyed eliminating the carcinogenic dyes to be in contact with our intimates. Maayu products are specifically designed for wellbeing, thus the toxic-dye free underwear that is truly breathable. 

Our core belief is that what is good for the planet is good for people and what is good for people is good for the planet. It is never one or the other and human lives are interconnected with all aspects of our environment. 

How Long-lasting are Maayu products?

All our panties are made out of certified organic cotton - unbleached and undyed. Our kora boxers are handwoven using indigenous organic cotton.

Our materials are meant to last long and with the right care you can ensure the longest possible life for your Maayu products. Check out our wash care guideline to ensure the longest life possible for your Maayu undergarments.

How to discard Maayu products at the end of its life?

MAAYU PANTY:

The best thing to do is cut and remove the elastic from the waist & leg opening and compost the rest of the fabric. The elastic scraps can be reused  as tie ups or as a last resort discarded with your dry waste. 

 

MAAYU BOXERS:

Remove & reuse the elastic and labels from the waist and compost the rest of the fabric.

What new products we will see at Maayu?

We have a whole range of intimates and essentials lined up at Maayu and are very very excited about them!

From kids’ boxers to cotton bralettes to organic cotton t-shirts, there are many new products coming up! We will introduce medicinally rich naturally dyed intimates, in the near future too! Do look out for it!

COMPANY & PRODUCTS

What are the values that Maayu stands for?

Health & well-being of people and planet. 

We believe that what is good for the planet is good for people and what is good for people is good for the planet. It is never one or the other and human lives are interconnected with all aspects of our environment. 

Environment-friendly materials & production.

We believe in using minimal resources, hence our products are unbleached, undyed, unprocessed and have no toxins. We kept cotton in its purest & most natural form possible! Our boxers are handmade out of indigenous cotton and all our knit panties are also made out of certified organic cotton. This also ensures a very low footprint. For colours, we strictly use medicinal rich natural dyes only! 

Artisanal & Community support. 

We work with fair trade certified factories and carry out personal reviews at every stage of production to ensure transparency. Our Kora boxers are handspun and handwoven by artisans, using indigenous cotton grown by farmers of India. The crochet element in our knit panties are handmade by community women of Goa. We make sure to involve and positively impact the community we are living with.   

Protect & Grow Grow Grow more Green 

We Grow Trees ! Why? Because we all should. Humans are always consuming and have depleted the green cover as a result. We at Maayu are conscious of using resources for the products,even though its minimal. We plant trees because we love them and literally cant live without them
Our aim is to grow a forest! 

Reused, repurposed packaging & low waste generation.

We do not do any unnecessary packaging. Our aim is to go packaging-free eventually! Currently, we are collecting empty packages that come to our office and homes and reusing and repurposing them to ship our products.

Work Culture 

We at Maayu are building a fun place with a soul. We are building the business out of a small village on the western coast of India. We work as team mates towards a common cause and have fun while at it. What we believe in is also a part of our daily lives. We co-share a workspace with Okapi Vegan Kitchen (do check it out) and get to eat amazing healthy vegan food locally sourced. We compost, stay involved with the community, engage with the community and laugh a lot among many other things.

How do Maayu ensure ethical production, fair wages & safe working conditions?

We work with fair trade certified factories and also carry out personal reviews at every stage of production to ensure transparency. We have long standing relationships with our partners.

What are the steps taken by Maayu to be environment-friendly?

Our core belief is that what is good for the planet is good for people and what is good for people is good for the planet. It is never one or the other and human lives are interconnected with all aspects of our environment. 

Every step we take at Maayu, every material we use, every process we carry out - we always ask the question “is this good for the environment?”. If yes, it will surely be good to people also.

How do Maayu work with artisan communities?

Our Kora boxers are handspun and handwoven by artisans, using indigenous cotton grown by farmers of India. 

The Crochet element in our knit panties are handmade by women of Goa. We make sure to involve and positively impact the community we are living with.

ORDERS, SHIPPING & TRACKING

How do I view my order status?

An email is automatically sent when your order is received and shipped, but if you have an account on maayu.in you can log in at any time to get your tracking information. If you haven’t received an email or if the information is not in your account, please reach out to us at contactekinearth@gmail.com.

How can I track an order I have placed?

Once your order has been shipped, you’ll receive an email from us with tracking information. If you have not received an email within 48 business hours of making your purchase, please Log In to your Maayu account to check the status or mail us at contactekinearth@gmail.com and we’ll be happy to help!

Can I cancel or change an order?

You can cancel your order within 24 hours from placing the order. Unfortunately, we will be unable to cancel or make changes to orders after that.

PAYMENTS & REFUNDS & RETURNS

What is Maayu’s return and refund policy?

Unfortunately we are unable to accept returns or offer exchange on undergarment due to hygiene purposes.
Please go through the order well and kindly check our sizing chart to pick the correct size for you.